Getting started
Work only on your own ministry's services, records and feedback.
- 1
Sign in with your staff account
Your agency role (head, supervisor, officer or viewer) decides what you can do. Signing in opens your agency workspace.
Sign in - 2
Handle applications
Review cases, change statuses with a written reason for rejections, and message citizens from the agency workspace or Officer Console.
Officer Console - 3
Use the ministry dashboard
Filter turnaround, backlog, appointments and certificates, and export the filtered report.
Operations dashboard - 4
Keep the directory accurate
Update registration status for facilities, schools, dealers or sites in your ministry's directory. Other ministries' records are read-only.
Directories - 5
Answer citizen feedback
Reply to ratings so the citizen is notified. Hide or flag abusive comments with a reason; every action is logged.
Feedback - 6
Stay safe
- Never share test or staff passwords.
- Do not copy citizen data outside the portal.
- Every view, change and export is recorded in the audit log.
